Ship as described
Use suitable packaging, meet the stated handling time, add tracking or freight details, and notify the buyer of delays.
Fulfillment and Resolutions
Shipping, Returns & Refunds
Clear fulfillment and return terms reduce disputes. The order record keeps payment, shipping, pickup, return, and refund actions together.
Coordinate pickup safely
Agree on timing, loading needs, identification, and payment before the buyer travels. Both sides confirm the completed handoff.
Handle return requests
Review the reason and evidence, ask for needed details, then approve, reject, or escalate through the order workflow.
Record refunds accurately
A marketplace refund record documents money already returned. Recording a refund does not itself move money through an external payment provider.
Fitment disagreements
Compare the seller’s listing, supplied part numbers, buyer vehicle details, messages, photos, and return terms. Compatibility should never be assumed from year and model alone.
Shipping damage
Preserve packaging, take photos, and follow the carrier claim process while documenting the issue on the marketplace order.